18-08-2020
Service Lead
The Digital Xperience area at Xpand IT is a fast-growing technological team that focuses on Microsoft and Mobile technologies. The main mission is to deliver high-quality software solutions that respond to end-user needs, in a continuously demanding and fast-paced technological world, providing the best experience in terms of personalisation, performance and features. We take advantage of a set of state-of-the-art frameworks and tools such as Kubernetes for the deployment of Azure Apps and .Net Core for Web development.
But that’s not all: our team also works with Kotlin and Swift for native App development and Xamarin or Flutter for cross-platform App development, deploying and integrating our Apps into Microsoft and Azure ecosystems.
YOUR ROLE
As a Service Lead, your main role will be to manage all client interactions concerning IT Infrastructure and Software Lifecycle Management. Your mission will also be to advise the client on the industry’s best practices and to participate in outlining the product roadmap.
Your daily activities will include:
- Aiming to maintain and improve Xpand IT’s client relationship metrics by contributing with information and recommendations to the client’s IT strategic plans and reviews
- Acting as a point of contact for all communication between Xpand IT and client stakeholders
- Be responsible for the Team and for the Project as a whole, maintaining fluid and continuous communication between the technical team and the client
- Preparing and completing action plans at all levels (staffing, project requirements, timings, delivery, budget, etc)
- Implementing production, productivity, quality and client service standards
- Know the client and the business, identifying client service trends
- Identify improvement opportunities (within one or more Xpand IT Units), create synergies, get to know the various stakeholders, create and nurture a relationship of trust and proximity
- Establishing service metrics, monitoring and analysing results
- Improving client service quality results by studying, evaluating, and re-designing processes
- Maximising client operational performance by providing functional help and technical advice
SKILLS YOU NEED TO HAVE
- MSc/BSc in Information Technology Management and/or Computer Science
- Experience in IT architectures and environments
- More than 5 years of professional experience with project and/or team management
- Excellent problem-solving and troubleshooting skills
- Experience in process improvement and decision-making skills
- Staffing & Planning skills
- Excellent communication skills
- Good knowledge of English (written and spoken)
// Extra points for:
- Experience with Agile or Scrum methodologies
- Know-how or professional experience in IT
- Knowledge about writing projects or process specifications using industry standards (UML, workflow)
Get to know more about Digital Xperience:
Gustavo Neves, Project Manager
@Xpand IT
At Xpand IT we not only innovate in technology but most importantly in methods. This permanent evolution is the key to have a strong team that has the right expertise and the skills to give their best and face any market challenges. The relationships, the teamwork spirit and the willingness for learning make us really unique.
