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Quality Improvement Specialist




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Quality Improvement Specialist

Xpand IT’s Quality Improvement Team’s mission is to continuously improve every company process and support the team to improve their day-to-day work quality. It ensures that software development teams know and apply our work methodology – Xpagile – and promote best practices implementation related to Data Protection and Information Security (ISO 27001). This team is also responsible for ensuring implementation of our Integrated Management System, through internal audits, management of performance framework, collection and analysis of indicators, training, coaching and maintenance of the system in all its aspects.


As a Quality Improvement Specialist, you will be part of the Quality Improvement Team. Our mission is the continuous improvement of every company process and to help teams improve their processes. We ensure that every development team applies our work methodology – Xpagile – and we promote best practices related to Data Protection and Security (ISO 27001).

We are also responsible for implementing our Management System, through internal audits, metrics, training, coaching, and overall system maintenance.

Your daily activities will include:

  • Assisting and mentoring development teams
  • Conducting audits according to audit programme
  • Replying to data subject and client requests about data protection
  • Managing training records
  • Collecting, analysing and reporting metrics
  • Supporting Security management System
  • Promoting continuous improvement within the teams
  • Bachelor’s degree or equivalent (preferably in Information Science, Computer Science/IT, Engineering, Management)
  • 3 to 4 years’ experience in Quality Management
  • Experience with Quality Management Systems and Audits
  • Fluent English, both written and spoken
  • Good knowledge of Office tools (Word, Excel, PowerPoint)
  • Excellent work ethic, discretion and confidentiality
  • Confident decision-maker and ability to work independently
  • Ability to analyse, solve problems and to understand project team dynamics
  • Ability to mentor and coach teams
  • Excellent communication and interpersonal skills
  • Ability to focus and attention to detail
  • Professionalism, organisation and sense of responsibility

Apply here

Quality Improvement Specialist
Diana Leocádio, Quality Improvement Specialist
@Xpand IT

Xpand IT is committed to employee growth and there is a great team spirit. When I arrived at Xpand IT I had little experience, but it gave me the opportunity to learn and grow professionally.
Being part of the Quality Improvement team at Xpand IT is very challenging. We work on various topics, from data protection to project audits, which makes our daily lives dynamic and interesting