19-08-2020
Atlassian System Administrator
Xpand IT is one of Europe’s biggest award-winning Atlassian partners. Agile Processes Area is responsible for helping organisations improve their internal processes by transforming tedious and repetitive tasks into collaborative and agile moments. This transformation is achieved by using the most modern methodologies along with state-of-the-art software such as Atlassian products. This is applicable not only to Software Development Cycle processes but to any kind of process of medium/large organisation.
YOUR ROLE
As an Atlassian System Administrator, you will manage installation and backend configuration, monitor diagnostics, troubleshoot system performance, and partner with other application administrators to keep Atlassian products ecosystem secure, up-to-date and performing optimally for all teams.
Your daily activities will include:
- Operational support of all Atlassian applicational systems
- Coordinating and assisting software upgrades for Jira, Confluence, Bitbucket and Service Desk.
- Resolving application performance and related problems on Atlassian stack
- Creating/maintaining Confluence spaces, JIRA projects, workflows, custom fields, screen, permission and notification schemes
- Managing the Confluence environment and creating spaces, pages, page templates as necessary
- Applying built-in customisation and third-party add-ons to extend JIRA / Confluence functionality as needed, verifying dependencies and restrictions.
- Ensuring availability of all Atlassian tools based on established SLAs
- Handling service ticket queue to ensure timely resolution for end-user issues
// Stacks: Confluence, Jira, Git, Jenkins, Bamboo
SKILLS YOU NEED TO HAVE
- MSc / BSc in Engineering
- Experience or advanced knowledge of the Atlassian Suite and features
- Sound understanding of general administration and configuration with JIRA and Confluence
- Ability to work in a fast-changing, dynamic, and agile environment
- Sound troubleshooting skills and ability to solve problems at their root, thinking at a systems level and understanding the broad context of the tools’ usability and performance
- Ability to prioritise across multiple requests and meet deadlines
- Willingness and desire to be an Atlassian Certified professional
- Team player and problem-solving skills
- Sound communication skills (written and spoken)
// Will be a nice plus if you have:
- Knowledge of Windows / *nix systems administration
// Learn more about Atlassian:
- Atlassian at Xpand IT
- Success story System Development Process (SDP) at Altice Labs
- Success story Pestana Hotel Digital Transformation
Luís Ribeiro, Atlassian System Administrator
@Xpand IT
Working in Client Services allows me to participate in challenging projects for renowned clients in an increasingly global world. Always counting on the help of a team that helps us to get the best out of us personally and/or professionally.
